We want you to love your new Max&Lily as much as we do! If something’s not right with your order, please read below & we'll work with you to make it right.
ORDER CHANGES & CANCELLATIONS
To request an order change, please email us within 24 hours of placing your order. We will make every effort to accommodate order changes, but please note that not all change requests can be accommodated.
Orders which are being picked or have been processed and shipped cannot be changed or canceled. Changes include item size, item color, shipping address, etc.
Returns of new, unused, and undamaged items will be accepted within 30 days of delivery receipt. A 20% restocking fee may apply.
To request a return, please fill out this form.
Returned items must be shipped via the same carrier & service by which they were delivered. Original packaging is preferred, but in the event it is no longer available, please ensure items are packaged properly to prevent damage during return transit.
Contact our Customer Service team for a return shipment authorization and warehouse address/delivery details. Please to provide a photo before the return can be authorized. This can be as simple as a picture taken on your phone - we just need a “before” image in case there is any damage to the item in transit back to us.
On the return shipping label, indicate the provided return authorization number.
Returned items in good, undamaged, re-sellable condition; a refund will be issued upon receipt.